Returns

AUSTRALIAN & INTERNATIONAL RETURNS

We offer credit notes on all returns, subject to the following conditions:

  • The garment must be returned within 14 days of receiving your order, at the customer's expense. 
  • Items must be in saleable condition: unworn, unwashed, unaltered, undamaged, and with original tags still attached.
  • Complete the return form and include it with your packing slip and returned garment(s). Send your return to: PO Box 651, Malvern VIC 3144, Australia. You will be issued a store credit.

  • All returns and exchange shipping is covered by the customer.

Please note: Shipping fees and taxes are non-refundable.

 

Aureta Studio will not reimburse or compensate for lost packages. We have the right to deny a refund if the merchandise returned does not meet our return policy requirements.

 

FINAL SALE ITEMS

Items marked as Final Sale are final and cannot be returned once purchased.

 

SPEND & SAVE TERMS & CONDITIONS

Discount is applied automatically at checkout.
All Spend & Save items are only eligible for exchange of size at customers expense to us and back to the customer.

 

FAULTY ITEMS

Each item is carefully inspected before an order is sent, however, should a garment arrive in a less-than-perfect condition, the cost of the garment and your postage costs will be refunded after the item has been returned by the customer at their cost and assessed by our quality control team.

Please contact our Customer Care team at hello@auretastudio.com to notify us of any issue and we will work with you to resolve it as soon as possible.

When returning a faulty item you will need to include a completed online return form (enclosed in your delivery parcel) and a copy of your postage receipt.

Due to health and safety reasons, all returned items must be in a clean and hygienic condition. An unwashed item will not be assessed.  And it will be the responsibility of the customer to pay for postage to have the item returned to them.  Please be mindful that if our quality control team deems the item not to be faulty, to have been tampered with or in an unacceptable condition, the item will not be refundable. Aureta Studio will notify the customer and it will be their responsibility to arrange and cover the cost the return of the item to themselves.

Provided that nothing within these terms in any way seeks to limit or oust the operation of any consumer guarantee contained within the Australian Consumer Law.

For any questions, feedback or concerns, please fill in the contact form at www.auretastudio.com

 

ORDER CANCELLATIONS

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.

 

ACCURACY

We do our best to represent all of our products as true to life as possible. If you find that the product is not as you expected, you can choose to return or exchange within 7 days of receiving the item. Postage costs incurred when returning the item will not be reimbursed.

 

GENERAL LIABILITY

To the extent permitted by law, in no event shall Aureta Studio, its proprietor, officers, servants, agents, successors and assigns be liable for any property damage, personal injury, loss of use, loss of product, or consequential, indirect or incidental loss or damage suffered as a consequence of use of this website, placement of an order or purchase of a product, howsoever arising. This cannot be included as it breaches a Consumer Guarantee contained within the Australian Consumer Law. If you have any other questions regarding our terms and conditions, please fill out the contact form at